Log it once. Query Pal routes it to the right department, chases it automatically if it stalls, and shows you exactly where it stands β start to finish.
A payment, change, claim or document on your policy.
π Track my cases β sign in with your codeLog for a client, with your own request dashboard.
Support desk β log for any agent, full branch view.
Say it the way you'd say it β plain words are perfect. Or pick a topic below.
π₯ Most requested
Type it how you'd say it β we understand everyday language, not insurance jargon.
Choose the one that fits β we'll show you exactly what to prepare.
Logged, routed, and copied to everyone who needs to see it.
Usually resolved in β β expect an update by β. Keep your reference to follow up.
Paste the reference from your confirmation β it starts like RRB/2026/014/β¦ (the part before the subject is enough).
Have a branch access code? Sign in to see all your cases β
Sign in with the access code the branch gave you β individual and company codes both work.
Don't have a code? Email the branch and we'll set you up.
Sign in with your agent number and password β both from the branch list.
Don't have yours? Email the branch and we'll sort you out.